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Charges paid by you for completed and delivered services are final and non-refundable. ONEZUP has no obligation to provide refunds or credits, but may grant them, in each case at its sole discretion.
If you are charged a cancellation fee for a ride you did not take, contact our support team. Refund requests for cancellation fees will be evaluated individually.
Refund and cancellation policies for hotels are controlled by the hotel provider and will be shown at the time of booking. ONEZUP follows the exact cancellation policy of the hotel you choose.
If there is an issue with your food order (wrong item, missing item, poor quality), contact support through the app within 2 hours of delivery. We will coordinate with the restaurant to determine whether a refund or credit should be issued.
Flight booking refunds are subject to the airline's cancellation policy. We process refunds as per the airline's terms and conditions. Refund processing may take 7-14 business days.
To request a refund, please contact our customer support team:
Refunds, when approved, will be processed within 7-10 business days. The time it takes for the refund to reflect in your account may vary depending on your bank or payment method.